At Elite Tractors, customer satisfaction is our top priority. We take pride in supplying high-quality machinery and equipment that meet industry standards and our customers’ expectations. This Refund Policy outlines the conditions under which refunds, returns, and exchanges may be requested or approved.
By purchasing from elitetractors.co.za, you agree to this policy and its terms.
2. Eligibility for Refunds and Returns
Refunds and returns are only accepted under the following conditions:
- The item received is defective, damaged, or not as described at the time of delivery.
- The request for a return or refund is made within 7 days of receiving your order.
- The item is unused, in its original packaging, and includes all manuals, accessories, and documentation.
- Proof of purchase (invoice or order confirmation) is provided.
Please note that machinery or equipment used after delivery or subjected to modifications or improper handling is not eligible for a refund or return.
3. Non-Refundable Items
The following items are not eligible for return or refund:
- Custom-ordered or specially manufactured machinery.
- Electrical components and spare parts once installed.
- Products damaged due to misuse, neglect, or improper operation.
- Items sold under clearance, liquidation, or “as-is” conditions.
4. Refund Process
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days.
- Refunds will be made via the original payment method, unless otherwise agreed in writing.
If your refund is delayed or missing, please contact our support team at info@elitetractors.co.za for assistance.
5. Shipping Costs
- Customers are responsible for return shipping costs, unless the return is due to an error or defect from our side.
- If the product is deemed faulty or incorrect, Elite Tractors will cover the return shipping fees or arrange collection at no cost to you.
6. Cancellations
- Orders may be cancelled before shipment with no penalty.
- If your order has already been shipped, standard return and refund conditions will apply.
7. Contact Information
For all refund or return inquiries, please contact us at:
📧 Email: info@elitetractors.co.za
đź“ž Phone: (+27) 8138-31486
🏢 Address: 37 Assegaai St, Parow industrial, Cape Town, 7493
Our customer service team is available Monday to Friday, 8:00 AM – 5:00 PM, to assist with any refund or product-related concerns.
8. Policy Updates
Elite Tractors reserves the right to modify or update this Refund Policy at any time without prior notice. Updates will be reflected on this page with a revised “last updated” date.
Last updated: October 2025